September 28, 2022

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Southwest apologizes for delays, cancellations, blames technological innovation concerns

Southwest Airlines flights were delayed and canceled early Saturday early morning. 

In a statement to Fox Business, the airline cited “intermittent efficiency problems adhering to regimen right away routine maintenance of some of [its] backend technological innovation.”

“We supply heartfelt apologies to our buyers for any inconvenience, and gratitude to our staff who are performing diligently to make it up to them,” the airline wrote. “We’ll continue on to update shoppers whose journey with us today may be delayed as consequence of the now-fixed problems.”

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Flight tracker FlightAware showed additional than a thousand delayed flights on Southwest shortly after 9 a.m. ET, with 179 cancellations. 

Passengers reacted to the changes on social media, responding to a Friday April Fool’s Day tweet from Southwest. 

A Southwest Airways aircraft can take off for flight. The company is working with cancellation challenges for virtually a 7 days in October 2021. (AP Picture/Wilfredo Lee)

“You want a joke? Bag expenses,” the @SouthwestAir account reported

“Variety of terrible style to make a Twitter joke when seemingly each flight these days is delayed,” Fox 61 meteorologist Ryan Breton replied

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Ticker Safety Past Adjust Modify %
LUV SOUTHWEST Airlines CO. 45.91 +.11 +.24%

Other folks shared tales of lengthy clients services phone calls, double cancellations and exorbitant airfare. 

Airline ticket costs have risen because of to improved journey and currently sky-substantial fuel expenses have been pushed further more up by Russia’s invasion of Ukraine. 

KPRC 2 in Houston, Texas described Saturday that the source of delays was a “prepared procedure outage” and that a spokesperson for Houston Airports explained to the station the airways process was down for two hours, starting off at 4 a.m. regional time. 

North Carolina’s WNCN reported the “nationwide program failure” experienced brought on delays out of Raleigh-Durham Intercontinental Airport.

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Fox Business’ Edward Lawrence was at Ronald Reagan Washington National Airport in Washington, D.C., and tweeted about the situation. 

“Update: Gate Brokers declaring that the @SouthwestAir technique is back up. They are setting up to test and capture up with bag checks and boarding,” he wrote at 6:57 a.m. ET.